Email Cloud FAQ
Question 1 -- Mail Terms
| A Domain Name: | A domain name is essentially a signpost on the Internet. Almost every website you've ever been to, and every email you've ever composed, has used a domain name in its address. |
| An MX Record: | Mail Exchange Records create a mail route for a domain name. A domain name can have multiple mail routes, each assigned a priority number. When you setup emailcloud you will point your MX records to: Priority 10 = mx1.emailcloud.com |
| The SMTP Protocol: | Simple Mail Transfer Protocol. SMTP is used to transfer e-mail between computers. |
| An SMTP / Mail Server: | A computer that forwards Internet email messages using the SMTP protocol. In the case of emailcloud we refer to the SMTP server as the server that is used for outbound email delivery. |
| POP3: | A POP3 server receives and stores e-mail messages on behalf of its users. Its users can connect to the server using Internet/intranet clients such as Microsoft Outlook and Mozilla Thunderbird. |
| Spam: | Spam is the term widely used for unsolicited e-mail; spam is also referred to as junk mail. |
Question 2 -- If I add an address to be blacklisted – does removing from the list remove all blocking for this address?
Black list and White lists are exactly as they sound. Any item in the White List is allowed through without molestation, any item in the Black List is blocked. The only exception to this is Virus and Attachment blocking, which is dealt with in the relevant sections of the settings.
Question 3 -- If I release spam from the system – why does it still show in the search list?
Spam that is received by the system will continue to be displayed until it is expired. To allow you to understand which emails you still need to deal with, the spam list identifies emails that have already been released by highlighting them with a different colour.
Question 4 -- Why are the domains I have setup in the system displayed incomplete?
When you add a domain to the emailcloud sytem it automatically shows a status of 80% complete. The domain will be listed in your account with the following status image beside it: |
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After you have added your domain to the emailcloud system you need to point your MX records to our servers (details of which are listed in Question 1). It is safe to do this immediately. We manually check the status of each new domain on a daily basis. When this manual check shows that your records are setup correctly, we will change the status of your domain to 100%.
When a domain has passed the MX record checks it will be listed as 100% complete and will have the following image beside it: |
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Contact the Support department:
If you need to contact the emailcloud technical support team please use the following form. By completing this form your issue will be logged and a member of the support department will contact you as a matter of urgency, usually within two hours.